EMEA Nike Jobs - Customer Service

Accounts Operations Manager - Russia, Moscow, Russia

Main tasks

Supply Chain Improvement
Business Planning and Alignment
Building relationships and Influencing
Drive Account Profitability

Main responsibilities: Supply Chain Improvement - Develop a good understanding of the Nike commercial business and supply chain capabilities/ opportunities across CEMEA - Define improvement initiatives and projects to support the Global Operations mission to ?Profitably service our customers? for accounts in CEMEA region - Own, drive and execute specific supply chain initiatives/projects for Key accounts in CEMEA region - Ensure supply chain performance is constantly monitored through specific metrics against the agreed SLA / MOS and drive actions to improve accordingly - Channel supply chain requests from the Account/Account teams to the right players within Nike. Judge cost/benefits of those requests. Business Planning and Alignment - Drive translation of Nike EMEA, OPS strategies and selected Country/Account strategies into specific CS Ops strategies and ensure alignment - Drive execution of Account supply chain business plans based on the defined strategies - Contribute to the EMEA CS Operations business plan and quarterly business planning updates. Building relationships and Influencing - Establish and maintain excellent relationships with the Operational functions as well as the Account teams/Sales within Nike - Establish and maintain excellent relationships with the key players from the Accounts. Be the primary contact for the accounts for supply chain topics - Communicate and obtain broad buy in amongst business leaders related to the implementation of SC initiatives and strategies - Facilitate cross-functional decision making related to supply chain initiatives for selected accounts - Share best practices within the CS Ops team and Account teams - Demonstrate account and consumer focus Drive Account Profitability (from Ops point of view) - Take ownership for and improve the Order-To-Cash process through the operational functions (CS, CSC, IT, Finance) - Ensure optimal planning (goal setting), order management, delivery flow, invoice reconciliation and other processes are in place and executed properly across the Nike matrix. - Maximize long term profitability and long tem revenues by making sure the right operational decision are made throughout the supply chain

Customer Service Team Leader - Russia, Moscow, Russia

Main tasks

Main responsibilities: 1. To provide superior Customer Service by consistently delivering customer Supply Chain Solution as an engine for profitable growth. 2. To jointly Manage, Lead and Support the Customer Services Team to maintain and enhance Nike?s business within the broader EMEA supply chain and customer service context and strategies and to exceed Customer expectations. 3. Drive operational day by day excellent execution of all Order management activities optimizing efficiencies while improving customer satisfaction, internal country integration and process improvements 4. Develop and preserve a Customer Service focused team by recruiting and retaining talented people. 5. Create functional excellence through flawless and proactive execution of all OM and CS activities in line w/ EMEA policies and best practices while supporting local needs and support Fields of Play 6. Maintain relationships with key stakeholders across the Matrix to guarantee successful application of all KPI?s and bring in motivation into your team and X-functional alignment. 7. Bring the Business Plan to life with and through the team and business partners. 8.Your key metrics are (in accordance to your country scope) : DIFOT, Inventory turns, SC cost as a % of net revenue, Claims & Returns, Goal accuracy and Process Improvement, Customers satisfaction (proactive selling initiative) as well as HR KPI?s such as attrition, HRP and CSR productivity

Customer Service Representative - Germany HQ - Frankfurt, Germany

Main tasks

Servicorientierte Aufgabenerfüllung
Best möglicher Kundenservice intern & extern
Order Management & Account relationship

Ihr Aufgabengebiet umfasst das aktive Ordermanagement, die Überwachung der Lieferungen an die Kunden und die selbstständige Betreuung Ihrer Kundengruppe. Im engen Kontakt mit Ihren nationalen und internationalen Kollegen sind sie ständig bemüht den Service am Kunden zu verbessern und die Abläufe zu optimieren. Selbst in stressigen Situation bleiben Sie freundlich, verbindlich und souverän in Ihrem Auftreten. Der Umgang mit Menschen und das arbeiten im Team macht Ihnen Spaß. Sie haben eine abgeschlossene Ausbildung, vorzugsweise zum Speditions- oder Industriekaufmann/-frau und Sie sollten für diese anspruchsvolle Aufgabe mindestens zwei Jahre Berufserfahrung im Bereich Customer Service gesammelt haben. Gute englische Sprachkenntnisse in Wort und Schrift sind unabdingbar sowie auch Ihre ausgeprägten Team- und Kommunikationsfähigkeiten. Der Umgang mit SAP/R3 oder einem vergleichbaren System und den gängigen MS-Office Anwendungen ist Ihnen vertraut. Wenn Sie sich schnell in neuen Aufgabengebieten zurechtfinden und daran interessiert sind, sich ständig weiterzuentwickeln, freuen wir uns auf Ihre Bewerbung

Customer Service Representative. Portugal - Oficinas de Barcelona, Spain

Main tasks

Atender a las llamadas de los clientes, resolución de incidencias
Gestión de pedidos, detectar las necesidades especiales.
Asegurar la puntualidad y la correcta entrega de los pedidos
Participar en reuniones con otros departamentos

Buscamos una persona que quiera trabajar en la atención al cliente. Que tenga motivación para hacer bién su trabajo con energía y orientación al cliente para dar un buen servicio interno y externo, que aporte ideas e iniciativa orientándose a la mejorar continua. Es imprescindible un inglés alto para hacer la formación en este idioma. Y Castellano y Portugués muy fluidos. El puesto de trabajo es en Barcelona, pero la formación inicial se hará en Holanda.

Customer Service Representative - Russia, Moscow, Russia

Main tasks

Order Management
Gross to Net Management
Customer and Stake Holder Communication Management

Main responsibilities: Order Management/Gross to Net Management ? Drive daily Order Management ? Support cross functional Order Management related processes through internal stake holders ? Cleanse order book to maintain kpi?s for Holds, credit, IDP, ? Achieve shipping performance ? Maintain supply chain performance: on time delivery, inventory efficiencies, carrier performance ? Execute Launch initiatives ? Proactively follow up on cartons in the supply chain to avoid any holds ? Support/Drive (when applicable) Claims and Returns for Customers within your responsibility ? Support at once and close out business directly and through Telesales Team support. Customer and Stake Holder Communication Management ? Maintain kpi?s for telephone coverage and service ? Drive the relationship with the customer through constant communication by regular visits maintaining a proactive approach. Demonstrate clear and concise communication style on all levels. ? Drive the relationship with internal stakeholders: Sales, Credit, Business Units, Laakdal, Centre of Excellence ? Perform Nike.net support functions in line with customer requirements and internal kpi?s ? Ensure proactive relationship with carrier provider by regular contact and follow up on supply chain challenges Team Player ? Support and attend team meetings in line with requirements ? Assist leadership team by providing ad hoc support ? Mentor and coach new team mates as required